Refund policy

Refund Policy

Last updated: September 25, 2026

At FENORALIS LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell digital educational writing guides designed to help beginners develop ideas, write scenes, create stronger characters, structure stories, and revise completed drafts.

Because our products are delivered electronically and may be accessed shortly after purchase, different refund conditions apply compared with physical products.

1. Company Information

FENORALIS LLC
EIN: 98-1973672
8206 Louisiana Blvd NE Ste A 9345
Albuquerque, NM 87113
United States

Email: contact@fenoralis.com
Phone: +1 (505) 539-3606
Website: fenoralis.com

2. Products Covered

This Refund Policy applies to all digital products sold through fenoralis.com, including:

Creative-writing guides
Beginner fiction-writing ebooks
Character-development guides
Story-structure guides
Scene-writing guides
Revision and editing guides
Writing exercises
Worksheets and checklists
Downloadable PDF ebooks
Digital collections and bundles
Related educational digital content

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available shortly after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a different digital product from the one purchased.
The digital file is corrupted or cannot be opened.
The download or access link does not work.
You did not receive your digital product after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchasing.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You purchased the wrong guide despite clear product information.
You did not read the product description before purchasing.
You expected services, physical books, editing, coaching, or materials not included in the product description.
You do not personally like the writing style, exercises, examples, structure, or teaching approach.
Your writing does not improve as quickly as you expected.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

Send a new download link.
Resend the purchased guide.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@fenoralis.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue
Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once FENORALIS LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Writing and Educational Disclaimer

Our guides provide general educational information about creative writing and fiction.

They do not constitute:

Professional editing services
Literary-agent representation
Publishing representation
Guaranteed manuscript evaluation
Accredited education
Legal advice
Individualized writing coaching unless expressly stated

16. Writing Results

Writing development varies between individuals.

Results may depend on factors including:

Practice frequency
Previous writing experience
Genre
Personal style
Time invested
Revision habits
Individual creative decisions

FENORALIS LLC does not guarantee identical results for every customer.

17. Publishing and Commercial Results

Purchasing or using our guides does not guarantee:

Completion of a manuscript
Publication
Literary representation
Acceptance by publishers
Sales
Royalties
Awards
Positive reviews
Any particular commercial outcome

18. Third-Party Products and Services

Our guides may refer to:

Writing software
Editing tools
Publishing platforms
Books
Websites
Applications
Other third-party resources

FENORALIS LLC does not control these third parties and cannot guarantee their availability, pricing, quality, accuracy, policies, or continued operation.

19. Fraud and Abuse

FENORALIS LLC may refuse a refund request where there is reasonable evidence of fraud, false information, intentional abuse of this Policy, repeated misuse of refund requests, unauthorized redistribution, or attempts to obtain digital products without legitimate payment.

Each request will be evaluated individually and subject to applicable law.