Terms of service

Terms of Service

Last updated: September 25, 2026

Welcome to FENORALIS LLC.

These Terms of Service govern your access to and use of fenoralis.com, including purchases of digital products, downloadable content, website features, and related services.

By accessing our website, placing an order, purchasing a digital product, or downloading our content, you agree to these Terms.

1. Company Information

FENORALIS LLC
EIN: 98-1973672
8206 Louisiana Blvd NE Ste A 9345
Albuquerque, NM 87113
United States

Email: contact@fenoralis.com
Phone: +1 (505) 539-3606
Website: fenoralis.com

2. Our Products

FENORALIS LLC provides digital educational content relating to beginner creative writing and fiction development.

Our products may include:

Beginner creative-writing guides
Scene-writing guides
Character-development guides
Story-structure guides
Pacing guides
Revision and editing guides
Downloadable PDF ebooks
Exercises
Worksheets
Checklists
Digital collections and bundles

3. Acceptance of Terms

By using our website or purchasing a product, you confirm that:

You have read and understood these Terms.
You agree to comply with these Terms.
You have the legal capacity to enter into a binding agreement.
Information supplied during checkout is accurate and complete.

4. Digital Products

Our products are digital unless expressly stated otherwise.

Digital products may be delivered through:

Email
Download links
Checkout confirmation
Customer account access
Secure digital delivery pages
Other electronic delivery methods

No printed books, writing supplies, editing services, publishing services, or other physical products or professional services are included unless expressly stated otherwise.

5. Orders

We reserve the right to reject, review, or cancel an order where reasonably necessary because of:

Suspected fraud
Unauthorized payment
Duplicate transactions
Technical errors
Pricing errors
Incorrect information
Abuse of our services
Violation of these Terms

Where appropriate, payments for cancelled orders that have not been supplied will be refunded.

6. Pricing and Payments

Prices are displayed in the currency shown during checkout.

Payment must generally be successfully completed before digital access is provided.

Payments may be processed by third-party payment providers.

7. Taxes

Applicable taxes may be calculated and collected where required.

8. Digital Delivery

Digital products are generally made available immediately or shortly after successful payment once the relevant digital-delivery system has been activated.

Customers are responsible for providing a valid email address and maintaining a compatible device and suitable software capable of opening the supplied digital format.

For delivery problems, contact:

contact@fenoralis.com

9. License to Use Our Products

Purchasing a FENORALIS LLC digital product grants you a limited, personal, non-exclusive, non-transferable license to use the product for your own personal educational and writing purposes.

Customers may print selected exercises or worksheets for their own personal use where appropriate.

Purchasing a product does not transfer intellectual property ownership.

Without written authorization, you may not:

Resell our ebooks.
Redistribute purchased files.
Share download links publicly.
Upload our products to file-sharing websites.
Republish substantial portions.
Sell modified copies.
Claim our instructional content as your own.
Repackage our guides for commercial sale.
Create competing digital products substantially derived from our original materials.

10. Customer Creative Work

Customers retain ownership of original stories, characters, scenes, manuscripts, and other creative work they independently create while using our educational materials.

Using our guides does not transfer ownership of your original creative work to FENORALIS LLC.

Our proprietary instructional text, frameworks, exercises, worksheets, layouts, and educational materials remain protected and may not be commercially redistributed without authorization.

11. Intellectual Property

Content owned by or licensed to FENORALIS LLC may include:

Ebooks
Written materials
Writing frameworks
Character exercises
Story maps
Revision tools
Worksheets
Checklists
Illustrations
Graphics
Designs
Branding
Logos
Product names
Website content

All applicable intellectual property rights are reserved.

12. Refunds

Refunds and payment-related matters are governed by our separate Refund Policy.

Nothing in these Terms restricts mandatory consumer rights that cannot legally be excluded.

13. Educational Purpose

Our products provide general educational information relating to creative writing and fiction.

They do not constitute:

Professional editing services
Literary-agent representation
Publishing representation
Accredited writing education
Professional manuscript evaluation
Legal advice
Individualized writing coaching unless expressly stated

14. Writing Results

Writing development varies depending on:

Practice
Previous experience
Genre
Personal style
Revision habits
Time invested
Individual creative decisions

FENORALIS LLC does not guarantee identical results for every customer.

15. Character and Story Exercises

Writing prompts, questions, maps, and exercises contained in our guides are learning tools.

Customers are encouraged to adapt them to their own projects rather than treating them as compulsory formulas.

16. Publication and Commercial Results

FENORALIS LLC does not guarantee:

Completion of a manuscript.
Publication.
Literary-agent representation.
Publisher acceptance.
Sales.
Royalties.
Awards.
Positive reviews.
Professional writing opportunities.
Any particular commercial result.

Individual outcomes vary.

17. Third-Party Publishing and Writing Services

Our guides may refer to:

Writing software
Editing tools
Books
Publishing platforms
Websites
Applications
Other third-party resources

FENORALIS LLC does not control these third parties and cannot guarantee their availability, pricing, quality, accuracy, policies, security, or continued operation.

18. Originality and Intellectual Property

Customers remain responsible for ensuring that their own writing does not unlawfully copy, plagiarize, or infringe the intellectual property rights of others.

Our educational materials should be used as learning resources rather than reproduced verbatim in commercial works.

19. Website Availability

We aim to maintain reliable access to our website and digital delivery systems.

Temporary interruptions may occur because of:

Maintenance
Hosting problems
Technical issues
Software updates
Security incidents
Third-party outages
Events outside our reasonable control

20. Prohibited Uses

You may not use our website or products to:

Violate applicable law.
Commit fraud.
Infringe intellectual property rights.
Distribute malicious software.
Attempt unauthorized access.
Interfere with website security.
Scrape protected content without authorization.
Impersonate another person.
Submit intentionally false information.
Abuse payment or refund systems.
Resell or redistribute our products without authorization.

21. Reviews and Customer Content

If you voluntarily submit a review, testimonial, comment, writing sample, or other content, you confirm that:

You have the right to submit it.
It does not infringe another person's rights.
It is not intentionally misleading.
It does not contain unlawful material.

Where you authorize publication, you grant us a non-exclusive right to display and use the submitted content for reasonable business and promotional purposes, subject to applicable privacy requirements.

22. Privacy

Our collection and use of personal information is described in our Privacy Policy.

23. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and digital products are provided on an “as is” and “as available” basis.

We do not guarantee that:

Every writing method will produce identical results.
Every guide will suit every writer or genre.
Third-party resources will remain available.
Our website will always operate without interruption.
Every digital file will work with every possible device or application.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

24. Limitation of Liability

To the fullest extent permitted by applicable law, FENORALIS LLC will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of our website or educational materials.

Customers remain responsible for their own writing, publishing decisions, submissions, contracts, and use of third-party services.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

25. Fraud Prevention

We may use reasonable measures to detect and prevent fraud, including:

Transaction review
Payment verification
Temporary delivery delays
Cancellation of suspicious transactions
Reasonable verification requests

26. Changes to Products

We may update, revise, redesign, or improve our digital products from time to time.

Reasonable updates do not necessarily constitute a defect.

27. Governing Law

These Terms and disputes relating to FENORALIS LLC or our services will be governed by the laws applicable in the State of New Mexico, United States, without regard to conflict-of-law principles, except where mandatory consumer protection requirements provide otherwise.